1. Booking Cancellation
Cancellation requests should be communicated to the management as early as possible. Whether a payment is refundable depends on the booking terms communicated at the time of reservation and any applicable property policy.
2. Refunds
Where a refund is approved, the refundable amount may exclude non-refundable charges, consumed services, payment-processing charges where applicable, or amounts already adjusted against the guest's stay. Approved refunds will be processed through the applicable payment method or another mutually agreed method.
3. No-show & Late Arrival
If a guest does not arrive as expected, the reservation may be treated as a no-show according to the property's booking conditions. Guests should contact management if their arrival time changes.
4. Property-Initiated Cancellation
If management is unable to honour a confirmed reservation due to an operational issue, the property will communicate the available options and, where applicable, arrange a refund of eligible amounts received for the affected reservation.
5. Due Payments
Any outstanding amount for an active or completed stay remains payable. A refund, credit or adjustment does not automatically cancel other legitimate charges unless confirmed by management.
6. How to Request a Refund
Contact Lotus using the phone number or email published on this website and include your booking reference and registered phone number.